Our Dime - Fly.io Web Hosting Audit

Fly.io

Parent company: Fly.io, Inc.

Web Hosting Provider

Type: Cloud Hosting

fly.io

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True North

Capital: Foreign

Capital: Foreign (profits)

Control: Foreign

Control: Foreign (decisions)

The True North score for Fly.io indicates low retention of economic value within Canada. As a US-anchored cloud platform, the majority of capital, control, and operational activity is centralized outside of the domestic economy.

Vector Breakdown

Inputs

low

0 /20

Upstream infrastructure and licensing dependencies are likely tied to global or US-based supply chains.

Capital

Capital (profits)

medium

0 /40

A US-based legal entity signal suggests that profits and ultimate capital gains flow to foreign stakeholders.

Control

Control (decisions)

medium

0 /20

Strategic decision-making and corporate governance likely reside within the US parent organization.

Operations

medium

0 /20

The provider appears to operate primarily as a US-based cloud service; domestic operational footprint is not indicated.

Forensic Summary

What We Could Verify

Pricing

✅ Verified

Refunds

✅ Verified

Support

✅ Verified

Canada Fit

✅ Verified

Research Snapshot

Checked: 2026-02-08

Provider name (payload): Fly.io
Official domain: fly.io
Canonical Canada URL: Unknown

Corporate Footprint

Parent company: Fly.io, Inc.
Headquarters location: Chicago, Illinois, USA

Sources

Parent company

"Welcome and thank you for your interest in Fly.io, Inc. (“Fly.io”)."
Source
Headquarters

"The company name and address are: Fly.io, Inc. 2045 West Grand Avenue Ste B Chicago, IL 60612."
Source

Pricing Clarity

Intro starting monthly price: $5 USD/mo
Renewal/regular monthly price: $5 USD/mo
Billing term required for intro: monthly
Notes: Usage-based pricing with a $5/month minimum for the Hobby plan.

Sources

Intro price

"the personal organization then moves from the Hobby Trial to the Hobby plan, which is $5/month with $5/month included usage."

Source

Renewal price

"Additional new organizations are immediately placed on the Hobby plan ($5/month)."

Source

Billing term

"Fly.io is a usage-based platform... We charge for the resources your apps use."

Source

Refunds & Cancellation

Money-back guarantee (days): 0
Refund exclusions: Usage-based charges; Service credits are not cash refunds.
Auto-renewal stated: Yes

Sources

Money-back policy

"Service Credits are not refunds, cannot be exchanged into a cash amount, and may only be used against future billing charges."

Source

Refund exclusions

"Service Credits are not refunds, cannot be exchanged into a cash amount."

Source

Auto-renewal

"We charge for the resources your apps use... usage is billed at the end of each month."

Source

What They Offer

Hosting types offered

Cloud Hosting

Other

Control panel

Custom

Primarily a Platform-as-a-Service (PaaS) for running containers and virtual machines.

Fly.io uses a custom web dashboard and a command-line interface called flyctl.

Sources

Hosting types

"Fly.io is a platform for running full-stack apps and databases close to your users."

Source

Control panel

"You can see those logs in the dashboard or by running fly logs... If you have the Fly CLI installed"

Source

Support

Channels

Knowledge Base

24/7 stated: No
Notes: Community support via forum; email support for paid plans. No phone or live chat support for standard users.

Sources

Support channels

"Fly.io Community ... support@fly.io"

Source

24/7 support

"Email support is available for customers on paid plans."

Source

What’s Included

SSL: Yes

Email: No

Backups: Yes

Sources

SSL

"Fly.io can automatically issue and renew certificates for your apps."

Source

"Fly.io doesn't provide an email service... we recommend using a third-party service."

Source

Backups

"Fly.io takes daily snapshots of all your volumes... Snapshots are kept for 5 days."

Source

Canada Fit

Available

Canada servers: Yes

Data location notes: Two regions available in Canada: Montreal (yul) and Toronto (yyz).

Sources

Canada availability

"Montreal, Canada (yul) ... Toronto, Canada (yyz)"

Source

Canada server region

"Montreal, Canada (yul) ... Toronto, Canada (yyz)"

Source